Citizen Charter

    Govt. of N.C.T of Delhi Dept of
    Information Technology

    Citizen Charter

    • BRIEF HISTORY:

    The Department was set up in year 1998 to look after ICT requirements of Departments/ Agencies of Government of Delhi. Later on, the IT Cadre was transferred from Planning Department to IT Department and, thus, IT support to various Departments has also come under its domain. In the year 2000, the IT Policy of Government of Delhi was enacted. The vision and aspirations of the government as enshrined in the said policy are reproduced below:

    • AIMS AND OBJECTIVES

    • IT Department Citizens’ Charter aims at setting the service standards and ensures access to information in a more transparent and accountable manner through an effective mechanism for meeting the needs of the citizens.

    • The IT Department will aim at an efficient delivery of services to the citizen using Information Technology as an enabling tool. To this effect, IT department will work closely with other departments/undertakings of the Govt. for IT enabling their operations for efficient and speedy delivery of services.

    • To harness advancements made in the field of Information, Communication and Entertainment Technologies for improving Government-citizen-interface to bring required transparency and accountability and to provide citizen services in most effective manner.

    • Implementation of IT Policy of the Government of Delhi.

    • To conceptualize e-gov projects and provide technical advise to All Departments and Autonomous bodies of Govt of N.C.T of Delhi.

    • IT MISSION

    The mission of Department is to act as facilitator in consultation with Government of India and departments/agencies of Government of Delhi to improve government-citizen-interface and information processing capabilities of departments/agencies.

    • IT V I S I O N
    • The rapid advancements in the field of Information, Communication and Entertainment Technologies and the resultant explosive growth of the information intensive services sector have radically changed the world economic landscape. These changes have given rise to a new society based on knowledge. This has further resulted in the new avenues of development, employment, productivity, efficiency, and enhanced factors of economic growth.
    • Government of Delhi recognizes the enormous potential of the IT and has decided to embark upon an ambitious journey to herald the benefits of IT to the people of the state.
    • It envisions that by the year 2003, Delhi shall have realised this huge potential and, as a result, would emerge as a premier cyber state in the country with its citizens qualifying to be e-citizens.
    • Who are the Clients?

    Our Clients are 
    • Delhi Government Departments 
    • Autonomous Bodies /Public Sector Undertakings of Delhi Govt. 
    • MCD/NDMC/Delhi Cantonment Board

    • IT Policy

    The aspirations of the IT policy in the state of Delhi are governed by the following 6 E’s i.e. Electronic Governance, Equality, Education, Employment, Entrepreneurship and Economy. The objectives of the policy are as follows.

    • E-Governance : To use e-governance as a tool and deliver a government that is more proactive and responsive to its citizens.
    • Equality : To use the power of the IT to achieve the objectives of eradicating poverty, improving healthcare, empowering women and economically weaker sections of the society. The Right to Information Act that the government of Delhi proposes to enact will empower the people and ultimately help to empower the people and ultimately help to bring about social and economic justice.
    • Education : To encourage the use of IT in schools, colleges and educational institutions in the state of Delhi so as to enable the students to improve their skills, knowledge and job prospects and enable them to obtain employment in this sunrise industry.
    • Employment: To use IT for generating additional employment for the new digital economy. To facilitate localization of software, so that benefits of IT could percolate not only in English language, but also in Hindi, Urdu, and Punjabi.
    • Entrepreneurship: To unleash the Delhi incubation engine, promote entrepreneurship, earn foreign exchange , and increase IT’s contribution to the economic growth of the state.
    • Economy : To encourage and accelerate investments and growth in IT hardware, software, Internet, training, IT enabled services, Telecom, e-commerce and related sectors in the state. To use Information Technology effectively in industries and to make them competitive and web-enabled. To provide adequate infrastructure in the state so that IT sector can flourish. To use IT for ushering world-class e-tourism in the state. For further information, IT Policy may be seen at www.it.delhigovt.nic.in. The details of successful IT projects may also be seen on this website.
    • List of Public Information Officers

    S. No.

    Designation

    Address

    Telephone

    Email Address

    Demarcation of Area / 
    Activities, if 
    more than one PIO is there

    1

    Additional 
    Secretary

    9th Level, B-
    wing, Delhi 
    Secretariat, 
    New Delhi-
    110002

    23392077

    dsit.delhi@nic.in

    Whole 
    Department

     

    List of Assistant Public Information Officers

     S. No.

    Designation

    Address

    Telephone

    Email Address

    1

    System Analyst

    9th Level, B-wing, Delhi 
    Secretariat, 
    New Delhi-
    110002

    23392074

    sait@nic.in

    First Appellate Authority within the department

     S. No.

    Designation

    Address

    Telephone

    Email Address

    Demarcation of Area / Activities, 
    if more than one appellate 
    authority is there

    1

    Secretary (IT)

    Room No. 902, 
    B-Wing, 9th 
    Level, Delhi 
    Secretariat, New 
    Delhi – 110 002.

    23392254

    secyit@nic.in

    Whole Deptt.

     

    • ORGANISATIONAL SET UP

    Secretary (IT) heads the department of IT. Additional Secretary/Deputy Secretary (IT), System Analyst, Programmer, Accounts Officer and Superintendent with other supporting staff assist him. The present organization chart is as under:

    Secretary (IT)
    Additional Secretary/Deputy Secretary (IT)

    System Analyst

    Programmer

    Accounts Officer

    Superintendent

     

    Sl. No

    Activity

    Level of action

    Time frame

    1

    Technical advise

    Programmer to 
    System Analyst to 
    Secretary (IT)

    10 days

    2

    Approval of e-gov projects

    Programmer to 
    System Analyst to 
    Secretary (IT

    10-15 days (in case presentations are required to be made by department, this may go up if department takes time to organize it.

    3

    Empanelment of vendors for 
    AMC/data entry etc after 
    inviting bids through 
    newspaper

    System Analyst to 
    Secretary (IT)

    6-10 weeks

    4

    IT Training of staff

    Assistant 
    Programmer

    Conducted on regular basis. Two batches, one in forenoon and the second in afternoon.

    5

    Setting up standards of IT 
    goods/services

    System Analyst to 
    Secretary (IT)

    One week

     

    • List of Rules, regulations, instructions, manuals and records for discharging functions.

    Sl. No.

    Name of the act, 
    rules, regulations etc.

    Brief gist of the contents

    Reference no., if 
    any

    Price in case 
    of priced 
    publication

    1

    IT Act 2000

    To determine 
    compensation in case of hacking/ unauthorised 
    access into a system and 
    copying/extracting 
    data/information etc.

    Government of 
    India Act No.21 of 2000

    Published by 
    Government 
    of India

    2

    DRTI, 2001

    How to seek and given information

    Delhi Act No.7 of 2001

     

    3

    RTI 2005

    How to seek and given information

    Government of 
    India act No.22 of 2005

     

    4

    MOP

    Handbook for guidance to the Government officers and staff in their day-to-
    day official work

     

     

     

    • INFORMATION AVAILABLE IN ELECTRONIC FORM

    Sl. No.

    Activities for which electronic data available

    Nature of 
    information 
    available

    Can it be shared with public

    Is it available on 
    website or is being used as backend data 
    base

    1

    Empanelment of 
    AMC vendor

    Panel

    Yes

    Yes

    2

    Empanelment of data entry

    Panel

    Yes

    Yes

    3

    Successful IT projects of the government

     

    Yes

    Yes

    4

    Website of 
    department

    html/asp pages

    Yes

    Yes

    5

    Procurement

    Tender notice

    Yes

    Yes

    6

    Rate list of IT 
    goods/licenses

    Rate list

    Yes

    Yes

     

    • ALLOCATION OF BUSINESS / DUTIES AND SERVICES RENDERED

    The Information Technology Department is responsible for performing the following activities:

    • To conceptualize e-gov projects and run pilot projects.
    • To tender technical advise to departments on IT projects
    • To set standards of IT goods and services.
    • To prepare panel of vendors for AMC, data entry etc.
    • To establish and maintain State Wide Area Network
    • To provide IT training to staff of Delhi Government
    • To provide IT security and audit standards.
    • To get IT security audit conducted
    • To participate in exhibitions/seminars to spread knowledge on IT
    • PUBLIC INTERACTION

    By and large, it is not a public dealing department. However, information dissemination through websites is one area which comes under its purview in terms of setting standards for development of websites, information content etc.. However, suggestions of people are taken into consideration while developing new websites or designing of application software. All suggestions submitted by people online are also taken into consideration to improve functionality of website/application software.

    • LOCATION & MAP

    It is located in Delhi Secretariat Building on 9th Floor and its postal address is :

    “Department of Information Technology. 
    9th Floor, B-Wing, 
    Delhi Secretariat, New Delhi – 110 002 
    Tele No.23392254”

    • WORKING HOURS : 9.30 AM to 6.00 PM (Lunch 1.30 PM to 2.00 PM)
    • GRIEVANCES REDRESSAL MECHANISM

    The grievances received in the department are acknowledged and action taken on the same. Grievances are dealt by Additional Secretary (IT) and Secretary (IT).

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    Last Update Date :- 16-02-2018

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